Privacy Policy

At Freebird Solutions, we collect personal information from our clients in the regular course of doing business. This page answers some of your most frequently asked questions, and lets you know exactly how we're protecting the information you entrust to us.

You can access Freebird Solutions' website without supplying us with any personal information. However. if you decide to employ our services or if you submit a service request ticket. we will require you to provide personal information for the purposes described below. As agreed by you when you submitted your personal information to Freebird Solutions, we will collect, use, and distribute your personal information in accordance with this privacy policy.

The purposes for which Freebird Solutions collects, uses and distributes your personal information are:

Communicating with you

We will register and follow up on service orders or calls, quote requests, invoices, inquiries, comments and other questions that you submit to us through our website, by email, by telephone, or otherwise.

Marketing and promotion

Your personal information will never be shared by Freebird Solutions for the purpose of marketing and promotion. We may send information directly to you resulting from specific information that you have requested online or from Freebird Solutions' desire to provide you information about its offerings without a request from you.

Completion of the transaction or service request

We will communicate with you through email, telephone and/or through in-person meetings to complete the services you require, to deliver invoices, and to collect payment. We also may occasionally remotely access your equipment for the purpose of service, support, and upgrades: this access will only performed with your express permission.

Relationship management

We will use your purchase history and service preferences in future transactions to refine our service offerings.

Warranties

We will use your purchase history. installation information, and other details about your business and purchase to ensure that warranties are fully completed on requested products and services.

The main reasons we collect personal information from you are:

  • Client relationship management
  • Customer service Delivery services
  • To complete a transaction
  • Warranties

If it's a necessary part of any of these transactions, we may disclose your information to another company. For example, when we register for an opportunity to obtain special pricing from a manufacturer, we pass on your personal or company information to that manufacturer. We also may pass on your name and address to a courier company to complete a delivery.

Sharing of Personal Information with Third Parties

Sometimes, in the normal course of business. we are required to share your personal information with other companies, including:

  • Partners
  • Suppliers
  • Third-party contractors (such as a monitoring centre or a manufacturer while opening technical support tickets) We will never sell your personal information for marketing or advertising purposes.

We will disclose your personal information if we are required by law to do so.

If you have any questions or concerns regarding this policy, or would like to request a copy of the personal information we have in our possession about you, please send us an email at reports@freebirdsolutions.ca. Please also do so if you consider your private information to be incorrect or wish to have it deleted. so that we may make any necessary changes.

Questions Regarding Canada's Privacy Laws

Please direct any questions to:
Office of the Privacy Commissioner of Canada Toll-free: 1 (800) 282-1376
Website: https://www.priv.gc.ca